Returns Policy

Refunds

Miri Fragrances is a small business located in South East Melbourne, Victoria. We hand make, hand pour and cut every wick in our Miri Fragrance candle collection.

Please be aware that as each candle is hand poured, there may be some differences or imperfections due to the nature of the coconut soy wax. We believe this adds to the uniqueness of your product and will not impact the burning of your candle.

In accordance with the Australian Consumer Law, we only offer a full refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or do not do what it is supposed to do.

Change of Mind

Miri Fragrances does not offer refunds or replacements for change of mind purchases or if you accidentally order the wrong fragrance or product. Please choose carefully.

We are not required to give a customer a refund or replacement if they simply do not like the aroma, colour or have changed their mind. Please read our product descriptions prior to making your purchase. Our website provides specifications of size, weight and scent.

Please ensure you check your order before proceeding to checkout.

Damaged Order

We make every effort to ensure that your order arrives in perfect condition. It is normal for your shipping box to show some wear on the journey from our studio to you. However, if damage has occurred to the product (s) inside, please get in touch with us at mirifragrances@gmail.com or our social media pages within 48 hours of receiving your order. Please include your order number and photos of the damaged product in your email. Once we have assessed the damage, we will contact you to arrange a suitable remedy, such as return, exchange, or refund.

Shipping Issues

Miri Fragrances engages the services of Australia Post to deliver orders to our customers.

Delayed, damaged, or lost orders should be resolved with Australia Post. We are not responsible for goods that are damaged or delayed in transit or not received.

Please contact us if you require assistance with an Australia Post dispute or investigation.

The Returns Policy was last updated on 1st of March 2024