Shipping Policy

We have partnered with Australia Post as they are renowned for their extensive network and assurance to timely and secure deliveries across Australia.

Australia Post is committed to offering carbon neutral deliveries. By utilising Australia Post we show our desire to help build a more sustainable future by reducing our environmental impacts.

Australia Wide Shipping

Standard Shipping

$12 for all orders

Express Shipping

At this stage we do not offer express shipping. If you require this service please reach out to us and we may investigate this option for you and provide an express shipping quote.

International Shipping

Unfortunately, we do not currently offer international shipping.
We apologise for an inconvenience caused and appreciate your understanding.

Free Contactless Pick Up

Miri Fragrances offers a contactless pick up service from South East Melbourne 3179. This option is free and can be selected at checkout.
You will receive an email notification when your order is ready for contactless pick up from our studio; along with pick up instructions.

We dispatch orders within 5-7 business days. In most instances, your order will be dispatched faster however this timeframe ensures a high standard of service and quality for our customers. Processing involves verifying product availability, conducting quality checks and packing your product with care.

Business days refers to Monday through to Friday, excluding public holidays.

If we’re unable to fulfil your order we will contact you immediately via email or telephone.

Currency

All products quoted on our website are shown in Australian Dollars (AUD $) and inclusive of GST.

Delivery fees are additional to the price of Miri Fragrance products.

Delivery Time Frame

We ship from our studio in South East Melbourne, approximate delivery times can be found on the Australia Post website.

Please note all delivery timeframes on the Australia Post website are an estimate only and Miri Fragrances will not be liable to you for losses suffered or incurred due to delivery delays.

Refer to the Australia Post Website for current disruptions and updates:

https://auspost.com.au/disruptions-and-update.

Dispatch

Once your order has been shipped you will receive an email with your tracking details.

You will be able to track your package, receive estimated delivery dates and request that it be left in a safe place using the AusPost app or your MyPost account. Please allow up to 24 hours for your tracking number to start showing updates.

You can track your order at the following website:

https://auspost.com.au/mypost/beta/track/search

Delayed, damaged, or lost orders should be resolved with Australia Post. We are not responsible for goods that are damaged or delayed in transit or not received. Replacement of delayed, damaged, or lost items is made at the discretion of mirifragrances.com.au.

If your parcel cannot be delivered satisfactorily or left in a safe place, your parcel will be delivered to your local post office. Australia Post will retain the parcel for 2 weeks before sending it back to the sender. If this occurs and you didn’t collect your parcel within the timeframe, you will be responsible to cover any subsequent delivery fees.

Cancellation of Order

Due to the nature of our products being handmade to order; cancellations are not accepted.

Incorrect Delivery Address

If you provide an incorrect address or contact name/business, please contact us urgently at mirifragrances@gmail.com or via our social media pages, as we aim to dispatch our orders promptly to our valued customers.

We will do our best to help change your delivery details however we are unable to make any changes to orders when they have been fulfilled.

Please note Miri Fragrances is not liable for any mistakes made by customers during the checkout process.

The Shipping Policy was last updated on 1st of March 2024