top of page

Terms and Conditions

These are the Terms and Conditions of Miri Fragrances trading as Miri Fragrances (ABN 52894276007) (“Miri Fragrances”, “we”, “us”) on our website located at www.mirifragrances.com.au, which is owned and operated by us (Website). These Terms and Conditions also incorporate our Terms of Use, Disclaimer and Privacy Policy, all of which can be found on our Website.

​

Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.

 

​

eCommerce

While we take every care to make sure our online store is accurate and up to date, from time to time, mistakes may occur (for example, a pricing error or stock availability issue).

​

Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a confirmation. If there’s been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another). If we can’t or won’t fill your order, we’ll process a full refund as soon as practicable.

 

​

Payment

You agree to pay us the purchase price listed on the Website (subject of course to the proviso above, in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice, and that such notice is given by us posting the updated price on our Website.

 

You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.

 

If you fail to pay us for an order, or if an insolvency event (for example, if you commit an act of bankruptcy or become insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.

 

We currently accept payments by Visa, MasterCard, Amex, ChinaUnionPay, Jcb, Diners, CartesBancaires, Discover, Electron and Maestro.

​

In making a payment, you warrant to us that you’ve read and agreed to the terms of any third party payment gateway or processor or credit provider (such as Stripe), which are available on their respective websites. You understand that these services are provided by third parties, and are made available to you on our Website for convenience only. We’re not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third party provider on our Website, please contact them directly.

 

​

Discounts and Coupon Codes

We may offer discounts or coupon codes from time to time.

​

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both).

​

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).

​

Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only.

​

Coupon codes are non-transferable and are not redeemable for cash under any circumstances.

​

We reserve the right to revoke any discount offer or coupon code at any time without notice.

​

Gift Vouchers

We sell gift vouchers on our Website. The gift voucher will be emailed to you and may be redeemed on our Website.

 

It is your sole responsibility as the purchaser to ensure that the voucher is stored securely and given only to the intended recipient.

​

Unless those vouchers are expressed to be subject to other terms and conditions, these conditions apply.

​

Vouchers are redeemable for products or services sold by us on our website only and can’t be refunded, redeemed for cash or applied toward any special, promotion or discounted offer.

​

Voucher Expiry

Vouchers can be redeemed for three (3) years from the date of purchase and will expire after this date unless:

  • the voucher is able to be reloaded or topped up

  • it has been donated for promotional purposes

  • it is available only for a specified period

  • it has been supplied at a genuine discount

  • it is part of an employee reward scheme

  • it is part of a customer loyalty program

  • it is a second-hand gift card

  • it is part of a temporary marketing promotion

 

in which case the voucher can be redeemed for twelve (12) months from the date of purchase or the date set out on the voucher and will expire after that date.

​

Vouchers are non-transferable and are not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

 

​

Postage and delivery

We have partnered with Australia Post as they are renowned for their extensive network and assurance to timely and secure deliveries across Australia.

​

Australia Post is committed to offering carbon neutral deliveries.  By utilising Australia Post we show our desire to help build a more sustainable future by reducing our environmental impacts.

​

Australia Wide Shipping

Standard Shipping

  • $12 for all orders.

Express Shipping

  • At this stage we do not offer express shipping. If you require this service please reach out to us and we may investigate this option for you and provide an express shipping quote.

International Shipping

  • Unfortunately, we do not currently offer international shipping.

  • We apologise for an inconvenience caused and appreciate your understanding.

Free Contactless Pick Up

  • Miri Fragrances offers a contactless pick up service from South East Melbourne 3179. This option is free and can be selected at checkout.

  • You will receive an email notification when your order is ready for contactless pick up from our studio; along with pick up instructions.

 

We dispatch orders within 5-7 business days. In most instances, your order will be dispatched faster however this timeframe ensures a high standard of service and quality for our customers. Processing involves verifying product availability, conducting quality checks and packing your product with care.

​

Business days refers to Monday through to Friday, excluding public holidays.

​

If we’re unable to fulfil your order we will contact you immediately via email or telephone.

​

​

Currency

All products quoted on our website are shown in Australian Dollars (AUD $) and inclusive of GST.

​

Delivery fees are additional to the price of Miri Fragrance products.

​

​

Delivery Time Frame

We ship from our studio in South East Melbourne, approximate delivery times can be found on the Australia Post website.

​

Please note all delivery timeframes on the Australia Post website are an estimate only and Miri Fragrances will not be liable to you for losses suffered or incurred due to delivery delays.

​

Refer to the Australia Post Website for current disruptions and updates:

https://auspost.com.au/disruptions-and-update.

​

​

Dispatch

Once your order has been shipped you will receive an email with your tracking details.

​

You will be able to track your package, receive estimated delivery dates and request that it be left in a safe place using the AusPost app or your MyPost account. Please allow up to 24 hours for your tracking number to start showing updates.

​

You can track your order at the following website:

https://auspost.com.au/mypost/beta/track/search

​

Delayed, damaged, or lost orders should be resolved with Australia Post. We are not responsible for goods that are damaged or delayed in transit or not received. Replacement of delayed, damaged, or lost items is made at the discretion of mirifragrances.com.au.

​

If your parcel cannot be delivered satisfactorily or left in a safe place, your parcel will be delivered to your local post office. Australia Post will retain the parcel for 2 weeks before sending it back to the sender. If this occurs and you didn’t collect your parcel within the timeframe, you will be responsible to cover any subsequent delivery fees.

​

​

Cancellation of Order

Due to the nature of our products being handmade to order; cancellations are not accepted.

​

​

Incorrect Delivery Address

If you provide an incorrect address or contact name/business, please contact us urgently at mirifragrances@gmail.com or via our social media pages, as we aim to dispatch our orders promptly to our valued customers. 

​

We will do our best to help change your delivery details however we are unable to make any changes to orders when they have been fulfilled.

​

Please note Miri Fragrances is not liable for any mistakes made by customers during the checkout process.

​

 

​Events Beyond Control

As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue.  While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution.

 

​

​Advice and Information

We may give you advice, recommendations, information or assistance in relation to products on our Website, their use or application. We give that information to you in good faith, believing it’s accurate, appropriate and reliable at the time but we don’t give any warranty of accuracy, appropriateness or reliability. Information and advice we give is general in nature and is not intended to constitute or substitute for professional or medical advice. You should seek appropriate professional or medical advice if necessary. We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide on our Website, unless otherwise required by law.

​

 

​Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

​

Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence.

​

Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to:

  • replacement of the product;

  • repair of the product;

  • payment of the cost of having the product repaired; or

  • such other fair and reasonable remedy as we are ready and willing to provide.

 

We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.

 

If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for re-sale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing.

Please choose carefully as we do not offer refunds for change of mind.

 

To make an ACL-related claim, please contact us at mirifragrances@gmail.com.

​

 

​Returns Policy

Refunds

Miri Fragrances is a small business located in South East Melbourne, Victoria. We hand make, hand pour and cut every wick in our Miri Fragrance candle collection. 

 

Please be aware that as each candle is hand poured, there may be some differences or imperfections due to the nature of the coconut soy wax. We believe this adds to the uniqueness of your product and will not impact the burning of your candle.

 

In accordance with the Australian Consumer Law, we only offer a full refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or do not do what it is supposed to do.

 

Change of Mind

 

Miri Fragrances does not offer refund or replacements for change of mind purchases or if you accidentally order the wrong fragrance or product. Please choose carefully.

 

We are not required to give a customer a refund or replacement if they simply do not like the aroma, colour or have changed their mind. Please read our product descriptions prior to making your purchase. Our website provides specifications of size, weight and scent.

 

Please ensure you check your order before proceeding to checkout.

 

Damaged Order

We make every effort to ensure that your order arrives in perfect condition. It is normal for your shipping box to show some wear on the journey from our studio to you.  However, if damage has occurred to the product (s) inside, please get in touch with us at mirifragrances@gmail.com or our social media pages within 48 hours of receiving your order.

Please include your order number and photos of the damaged product in your email. Once we have assessed the damage, we will contact you to arrange a suitable remedy, such as return, exchange, or refund.

​

Shipping Issues

Miri Fragrances engages the services of Australia Post to deliver orders to our customers.

Delayed, damaged, or lost orders should be resolved with Australia Post. We are not responsible for goods that are damaged or delayed in transit or not received.

 

​

​Intellectual Property

You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you.

 

​

​Dispute Resolution

If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in State of Victoria, Australia (unless we agree to an alternative venue in writing) and split the costs of that equally. If the dispute still isn’t resolved within thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so.

 

Each of us agree that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief).

 

​

​Variation

We can change these conditions at any time by updating this document and giving notice to you by posting a copy on the Website. The changes will take effect immediately on their being posted.

 

​

​Severance

If any part of these conditions is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of the agreement will remain in force.

 

​

Termination

We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.

 

Jurisdiction

As we are based in State of Victoria, Australia, these terms will be governed by the laws of State of Victoria, Australia. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of State of Victoria, Australia and courts of appeal from them.

​

​

This document was last updated: 1st of March, 2024.

 

​

bottom of page